Process-oriented approach to crisis management plan

Managing director/owner Erik Muller is your contact person for crisis management. Erik will be happy to explain which solutions we can offer you.

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Quick response

You cannot prepare for when and how a crisis will occur, but you can prepare for how you will handle it. Whether it concerns an incident in your production process, sudden negative media attention, or a major data breach within your IT infrastructure. With the right preparation, you can quickly take control in such crises to minimize the negative impact on your company.

Preparation
From a process-oriented approach, we will write a crisis management plan for you that, with a detailed crisis protocol, can be applied to any crisis. We then train the members of your crisis management team in various steps. Through our training, all team members know what is expected of them. We can also train your spokesperson(s) in dealing with the media, for example, using a journalist and cameraman.

Short lines of communication
In the event of a (potential) crisis, you call our emergency number and your dedicated contact person will immediately get in touch with your crisis team for assistance. Depending on the scale of the crisis, we scale up our support. Together with your crisis team, we ensure that you regain control of the incident as quickly as possible.

Expert team
Your solid preparation for crisis situations is at Cortex in the hands of a team of experienced crisis management experts who provide you with a well-thought-out crisis management plan and thoroughly train your team members. They have years of experience in preparing for and supporting clients during crises.

24/7/365
Cortex is available and accessible 24/7/365. On call in the event of an incident or as part of an ongoing business program. We work both nationally and internationally for a wide variety of clients, ranging from wealthy families to executive boards and boards of directors. From medium-sized companies to multinationals. From ministries to local government agencies. You are most welcome!

Process-oriented approach

From a process-oriented approach, we write crisis management plans that, with a detailed crisis protocol, can be applied to any crisis. We also train the members of your crisis management team. You can see examples below. Everything depends on the needs of your organization.

Writing a crisis management plan

From a process-oriented approach, we describe a crisis management plan for you that, with a detailed crisis protocol, can be applied to any crisis. All steps are clearly described, from notification, escalation, activation, deactivation to evaluation. The various roles and responsibilities within the crisis management team are clearly defined.

Crisis communication training for spokespersons and communication experts

During a crisis, unexpected events follow each other in rapid succession. It is precisely at this moment that media pressure also increases. This is what we train spokespersons for. Attention is given to quickly developing reactive statements and communicating them to the written press and in radio and TV interviews. Training always involves a training actor/journalist and, optionally, a cameraman.

Annex kidnapping and extortion

Our crisis protocol is applicable to any crisis except for extortion or kidnapping. In those situations, there are so many specific do’s and don’ts that we add an extra (confidential) appendix to the crisis management plan. This appendix pays special attention to the relationship between the company and family/private matters, including training for the select group of people involved.

Training crisis management team

We will start together with all involved crisis management team members with an introductory crisis management training. This training explains what crisis management is, how the client’s crisis management organization is structured, and what the different roles and responsibilities are. Additionally, a scenario will be used to practice with the crisis protocol.

The next step is to provide ‘table top’ scenario trainings. In these sessions, a crisis management team in its actual composition is trained with a realistic, tailor-made scenario for the client. The participants train in their own roles and truly work together as a team.

Advice to the crisis management team

The crisis management team always takes the initiative themselves. If desired, we can always support the team during a crisis with advice remotely or on-site if needed. So, we are not only reachable 24/7/365, but also available.

Highlighted

You are being blackmailed

If you are being extorted, someone is trying to make you pay or do something in exchange for your own security. Blackmail is more or less the same, except you are pressured with the possible disclosure of sensitive information about you. Cortex helps you immediately and advises you on which measures to take.

cortex persoonlijke veiligheid afpersing

You are looking for personal security

The security of you and your family is in the hands of a large team of experienced personal security guards at Cortex, who have gained years of experience with many private and public clients as well as with (specialist) units of the military and police.

Cortex Persoonlijke Veiligheid familie security programma

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Optimally organizing crisis management